Main Purpose:

To accelerate Adoption, Usage, Customer Retention, and Revenue growth of MTN portfolio of Value-added Services (VAS) AND Rich Media Services (RMS).

MTN Uganda Limited is an equal-opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Segment Manager – Value-added Services (VAS) AND Rich Media Services (RMS)

Reports to: Senior Manager – Digital Services

No. of Vacancies: 1

Main Job Functions:

• To identify, develop and implement initiatives to grow penetration, usage and Revenue from identified VAS & RMS
• To proactively develop, own and execute Go-to-Market plans while ensuring timely execution thereof for VAS & RMS
• To identify, build and manage partnerships that drive adoption, quality, and usage of MTN VAS and RMS.
• To manage relationships and collaboration efforts with Vendors, Content partners and aggregators for the growth of digital services
• To proactively build and execute fully, timely and market relevant content plans towards growth of VAS and RMS.
• To oversee resolution of customer queries, service downtime and any other related matters on VAS and RMS.
• To proactively monitor and track performance of services as well as impact of GTM initiatives so as to ensure timely intervention.
• To ensure compliance in delivery of services as it relates to regulatory policies, Treat customer fairly (TCF) policies, Contract obligations, and any other policies and standards that may arise.
• To prepare weekly and monthly performance and GTM activity reports for VAS and RMS.
• To participate in ideation of product enhancements, new services AND User acceptance testing during delivery thereof
• To manage and support delivery and development of staff supervised by the role where applicable.

Education 

• A degree in Marketing or a related field from an accredited University

Work Experience            

• At least 3 years of working experience in a similar or related role in the Telco or Technology sector
• Demonstrate knowledge of Mobile Content services such as Music, Gaming and Video

Attributes and Skills Necessary Skills:

• Ability to see both the “big picture” and on small project details
• Highly self-motivated and directed
• Strong interpersonal and communication skills
• English communication skills both oral and written
• A team player, Professional and collaborative with excellent
• Ability to work calmly under pressure, multitask and prioritize

Behavior Attributes 

• Organized, enthusiastic and self-driven.
• Fast Learner
• Flexibility and stress resistance.
• Foster good relationships with internal departments and external stakeholders
• A view to always deliver results
• Proactive
• Confident
• Responsible
• Eager to learn
• Unquestionable professional and ethical standards and an ability to represent the company in highly confidential and sensitive matters;
• Ability to work unsupervised
• A team player
• Resilience – maintaining composure and dealing effectively with stress
• Customer centricity Flexible and adaptable – changing opinions / behaviour in the light of changing situations
• Operate with integrity (high ethics)
• Reliable and dependable
• Ability to meet deadlines

 ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.