Overview
Jhpiego is implementing a five-year Urban Health Activity in Kampala, Mukono and Wakiso with funding from the United States Agency for International Development (USAID). The Activity aims to strengthen urban health systems and improve equitable health outcomes among all urban dwellers by working with districts, municipalities, and the Kampala Capital City Authority to provide quality primary healthcare services. It also focuses on optimizing available resources and enhancing private sector capacity to ensure sustainable improvements in health outcomes and a more resilient urban healthcare system. The Activity will address poor quality of care, congestion in public health facilities, uncoordinated referral system, weak community and surveillance structures, limited private sector capacity, and gaps in enabling environment results in poor health outcomes. The project’s key expected results include the following: improved access to and use of quality, maternal, newborn and child health (MNCH), family planning/reproductive health (FP/RH), nutrition, and malaria services and improved disease outbreak response.
Purpose of Position
The Knowledge Management and communications Manager will be responsible for designing, implementing, and maintaining a comprehensive knowledge management system to capture, store, and share knowledge and best practices across the organization. S/he will develop and implement effective communication strategies to promote health initiatives and stakeholder engagements. S/he will manage information flow, ensure accurate messaging across various channels, and produce quality content to share program achievements and resources. S/he will work with the project staff and the Jhpiego KM unit to ensure that information developed within the Urban Health Activity is shared and transformed into readily available knowledge that supports effective decision-making.
Responsibilities
- Design, implement, and maintain a robust knowledge management system to capture, store, and share knowledge and best practices across the organization.
- Manage a centralized repository of organizational knowledge, including documents, reports, and other relevant materials.
- Develop and support implementation of a communication strategy for the Urban Health Activity
- Facilitate the sharing of knowledge and best practices across departments, teams, and countries through various channels, including the intranet, email, X (twitter), website and other digital platforms.
- Facilitates knowledge sharing among team members and partners, fostering a culture of learning and collaboration.
- Contribute to the learning agenda by identifying information gaps in implementation that could be filled by secondary data analysis, literature reviews, field testing of new approaches and collaborative learning events.
- Provide capacity building support to staff on knowledge management best practices, including how to capture, store, and share knowledge effectively.
- Monitor and evaluate the effectiveness of the knowledge management and communication’s system and make recommendations for improvement.
- Support writing of abstracts, presentations, reports and any other documents to disseminate project outputs and outcomes
- Build and maintain relationships with media, partners, and the community to promote various health initiatives
- Any other duties as assigned by the supervisor
Required Qualifications
- Bachelor’s degree in Information Management, Mass Communication, Marketing or any other related field. A master’s degree in, Information Management, Communications, Monitoring and Evaluation, Public Health is an added advantage.
- Certification in knowledge management an added advantage
- At least seven (7) years of experience in knowledge management, information management, or a related field
- Experience in designing and implementing knowledge management systems, including content management and development.
- Experience working with the Ministry of Health and or District Leadership
- Strong understanding of knowledge management and communication principles, practices, and tools.
- Excellent communication, interpersonal, and project management skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office, SharePoint, and other digital platforms.
- Relevant work experience in the international development sector/ USG funded projects.
