Country Manager- Uganda
ShipShap is a fast-growing tech startup that is on a mission to build the future of eCommerce by redefining the shipping software layer in Africa and the Middle East.
We connect merchants to world-class shipping carriers around the globe through one API and dashboard. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available. We provide our e-commerce businesses, marketplaces and platforms with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
Your core responsibilities will include:
● Sales/Operational Leadership: Provide strategic direction and leadership to the sales and operational teams, ensuring alignment with the company’s overarching goals and objectives.
● Sales Optimization: Identify opportunities for process improvement and efficiency gains across all sales functions, from order fulfillment to inventory management.
● Vendor and Partner Management: Cultivate and maintain strong relationships with key vendors and partners to optimize service levels, negotiate contracts, and drive operational excellence.
● Team Development: Recruit, train, and mentor a high-performing operational team, fostering a culture of collaboration, accountability, and continuous improvement.
● Performance Monitoring: Develop and implement metrics and key performance indicators (KPIs) to monitor the performance of operational processes and teams, and drive accountability for results.
● Compliance and Risk Management: Ensure compliance with all relevant regulations and industry standards, and develop strategies to mitigate operational risks effectively.
We are looking for someone with:
Core requirements to perform responsibilities:
● Work experience in a fast-growing tech startup and/or launching new products in a larger organization.
● Strong knowledge of the eCommerce and shipping market in Africa.
● Able to lead and scale up 10x a cross-functional team.
● Able to build HR, Finance and Ops functions.
● Working knowledge of data analysis and performance/operation metrics.
● Excellent interpersonal, written and verbal communication skills.
● High attention to detail even under pressure and tight deadlines.
Bonus points/nice to have
● Work experience with eCommerce and/or logistics in Africa/Middle East.
● MBA degree
Who we are:
Our mission is to empower eCommerce merchants by building the software infrastructure required for world-class shipping services. We are striving to be the global API standard for shipping services.
We show up for our mission by:
● Starting with Why.
● Moving fast and shipping things.
● Assuming good intent.
● Keeping things transparent – we are open with others and ourselves.
● Learning fast and deep
● Not reinventing the wheel.
We pride ourselves on:
● Having low ego – we are humble, self aware & respectful.
● Being empathetic and showing compassion.
● Staying adaptable – we are innately curious and constantly learning and changing.
● Being remarkable – we are resourceful and effective.
