Business Development Officer

Job Purpose and Key Responsibilities

Job Purpose:

The job holder will be responsible for; new business sales, customer retention and premium collections in the distribution channels and target markets assigned to them.

Key responsibilities:

• Drive and implement strategic initiatives assigned the supervisor.
• Adhere to the processes and procedures set out by the company across all departments.
• Ensure intermediaries of assigned channel(s) are regularly and adequately trained on Britam’s Life Insurance products and processes.
• Have adequate on-ground activities to support intermediaries build a robust list of prospects.
• Develop, grow, and maintain a sales pipeline and prepare a weekly report on the same submitted to the supervisor.
• Support assigned intermediaries with prospect/client presentations, preparation of tender documents and/or closing of business/accounts.
• Communicate and aggressively market approved sales competitions/incentives to assigned intermediaries.
• Acquire new business through assigned distribution channel and intermediaries.
• Provide support and service to assigned intermediaries to ensure that the following are carried out;
  •    Quotations, Pricing, Underwriting & Onboarding are completed within the set TATs.
  •    Schemes/Accounts are renewed on time.
  •    Premium is collected on or before the due date.
  •    Policyholders/Customers receive excellent after sales service.
  •    Receiving and responding to enquires and complaints.
• Hold and document regular service review meetings with the intermediaries assigned to you and submit the reports to your supervisor.
• Ensure effective handovers to the various Operations Teams is done effectively and in a timely manner.
• Grow the productivity (or the number) of assigned intermediaries selling Life Insurance products.
• Grow the number of schemes/accounts (or customers) for the Life Insurance Business.
• Prepare monthly reports on personal performance to the supervisor.
• Delegated Authority:  As per the approved Delegated Authority Matrix
• Set monthly, quarterly, and annual targets aligned with company goals.
• Build and maintain strong relationships with clients, banks, brokers, Financial Advisors and other stakeholders to ensure high levels of customer satisfaction and retention.
• Address customer concerns and complaints in a professional and timely manner to maintain and enhance the company’s reputation.
• Ensure compliance with company policies, regulatory requirements, and industry standards.
• Prepare and submit quarterly board performance reports.
• Keep abreast of industry regulations, sales techniques, and market developments to make informed decisions.

Knowledge, experience and qualifications required:

• Bachelors’ degree (Preferably in a business-related field).
• Professional qualification in Insurance (ACII, IIK) or equivalent.
• 2-4 years’ relevant experience in the insurance industry.