JOB PURPOSE
Spearhead and provide the strategic direction, leadership, implementation, and oversight in the areas of Institutional Banking & Transactional Banking. To grow the bank’s liabilities & assets, service, and transactional income in line with the bank’s strategic objectives. S/He will be responsible for driving effective customer relationship management, customer growth, satisfaction, and retention through provision of a differentiated customer value proposition spanning the entire customer portfolio. The Head of Institutional and Transactional Banking will directly lead the relationship management teams covering a portfolio of large and mid-level Corporates in the Institutional & transactional Banking unit.
KEY RESPONSIBILITIES:
- Responsible for the growth of the Institutional Banking business to ensure both deposit mobilisation and corporate business non-funded income growth targets are achieved.
- Lead the Institutional Banking team to recruit, nurture and sustain new customer relationships that have a potential to grow and provide superior returns.
- Ensure the bank’s deposit base is diversified in line with ALCO guidelines and the bank’s strategic focus.
- Grow transactional revenues while providing effective client support and relationship development relating to cash management products and services.
- Develop and support the launching of new initiatives, products, developing enhancements and new product concepts.
- Create and maintain a culture of great service and quality relationship management of Institutional Banking customers, whilst continuously reviewing existing client wallets with an eye to optimizing the Bank’s revenue through selling/promoting appropriate product bundles.
- Develop an intimate understanding of the clients industry/Business, analyze their modus operandi, management practices, judgment of various influential decision makers and market conditions affecting their long-term viability and prepare customer account plans.
- Ensure compliance to all internal regulatory, and statutory compliance expectations.
- Effectively communicate departmental and organizational objectives through ensuring that staff are well informed and committed to achieving team objectives.
- Ensure 90% digital migration and online banking usage of existing and new corporate banking names.
DAILY RESPONSIBILITIES:
- Customer visits and engagements to deliver growth KPI’s.
- Internal and external stakeholder management.
- On-job training and coaching of teams and review of daily performance activities to ensure high team productivity.
- Track customer SOW through product matrices and develop actions to increase the transactional volumes.
CHALLENGES:
- Balancing between business growth and managing interest expense of the Bank.
Academic & Professional Qualifications
- Education Bachelor’s degree Business Degree.
- Master’s Degree – MBA
Experience:
- Total minimum No. of Years’ Experience required – 10
